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Join our team in Dodge City as a Customer Service Agent (CSA)!

ProValue Insurance is an independent agency providing comprehensive insurance products and
business services to organizations in need of risk protection. Delivering unparalleled knowledge and
experience, ProValue helps protect against more than organizational risk, offering coverages for
personal assets to individuals throughout Mid-America.

A Day in the Life:
As a Customer Service Agent (CSA) you will spend a typical workday providing information and
advice to customers relating to insurance products and policies. Must be able to understand a wide
variety of business industries including agribusiness, farming, main street commercial operations
and trucking. This includes a general knowledge of the various laws and regulations that are spelled
out for each industry and the specific insurance coverages that would fit their businesses.

You will also work closely with Commercial Account Managers/Producers and aid them in working
with customers to ensure they have a seamless and professional experience with ProValue. This
position works professionally with all departments and needs to work cohesively as a team. The
employee must exude a positive attitude and be flexible with a servicing mindset and eagerness to
support others.

Daily, you will prepare insurance applications and supporting documents; review documents and
other information for completeness and accuracy, as well as submit prepared documents to the
appropriate insurance carrier. Procedures, workflow and task prepared by the agency should be
followed. This includes documents pertaining to new business as well as insurance renewals and
servicing of existing insurance policies.  Must have adequate self-organization skills, including the ability to efficiently prioritize and maintain proper documentation along the process. Multi-tasking is a regular day to day function. The individual needs to have a sense of urgency to complete daily tasks relating to customer’s needs
and requests. One of your most important responsibilities and priorities is to develop excellent
relationships with customers, underwriters and be able to identify the uniqueness the carriers bring
to the table.

This position reports to a supervisor within the Operations Department.

What You’ll Need to Do This Job:

  • A high school diploma or equivalent, with 1-2 years of direct customer service experience required or an equivalent combination of education and/or experience.
  • Bilingual in Spanish preferred.
  • Must have or be willing to obtain a government issued photo ID.
  • Have or be willing to obtain the appropriate insurance licenses. Maintaining necessary Continuing
  • Education and have the desire and ability to pursue professional designations, if approved.
  • Employee should conduct business in an ethical manner and be a person of the highest integrity and honesty.
  • Very dependable with a high sense of urgency. Abstract reasoning and problem-solving ability.
  • Quality data entry and the ability to use and understand technology including a computer, smart phone, tablet and various software programs and applications.
  • Diligently maintain the Agency Management System’s integrity.

This position generally works in an office environment but is occasionally exposed to outdoor
conditions or other locations. Long periods of sitting, standing and computer work are required. The
ability to speak, hear, and type is also required. You will regularly lift 20 pounds or less.
This position will also be required to perform other duties as assigned by management.

DISCLAIMER
This Job Description indicates the general nature and level of work expected. It is not designed to
cover every activity, duty or responsibility required of the employee. This job description in no way
alters “employment-at-will” and is not a guarantee of employment now or in the future.
I agree that I can perform the job as stated above and am able to work in these conditions.

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