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800.362.2104 | contact@provalueins.com
ProValue Insurance is an independent agency providing comprehensive insurance products and business services to organizations in need of risk protection. Delivering unparalleled knowledge and experience, ProValue helps protect against more than organizational risk, offering coverages for personal assets to individuals throughout Mid-America. Founded in 1947, ProValue Insurance has grown to become one of the largest leading independent insurance agencies providing business risk protection and personal insurance coverages in the state of Kansas and throughout Mid-America. Other ProValue Insurance affiliated and/or owned companies include Ag-Services, LLC.
What's This Job About:
As a Customer Service Agent (CSA) you will spend a typical workday providing information and advice to customers relating to insurance products and policies. Must be able to understand a wide variety of business industries including agribusiness, farming, main street commercial, and trucking. This includes a general knowledge of the various laws and regulations that are spelled out for each industry and the specific insurance coverages that would fit their businesses. You will also work closely with Sales Account Managers/Producers and aid them in working with customers to ensure they have a seamless and professional experience with ProValue. This position works professionally with all departments and needs to work cohesively as a team. The employee must exude a positive attitude and be flexible with a servicing mindset and eagerness to support others. Daily, you will prepare insurance applications and supporting documents; review documents and other information for completeness and accuracy, as well as submit prepared documents to the appropriate insurance carrier. Procedures, workflow and task prepared by the agency should be followed. This includes documents pertaining to new business as well as insurance renewals and servicing of existing insurance policies. Must have adequate self-organization skills, including the ability to efficiently prioritize and maintain proper documentation along the process. Multi-tasking is a regular day to day function. The individual needs to have a sense of urgency to complete daily tasks relating to customer’s needs and requests. One of your most important responsibilities and priorities is to develop excellent relationships with customers, underwriters and be able to identify the uniqueness the carriers bring to the table. This position reports to the Agency Director in the Dodge City office.
What You Need to Do This Job:
DISCLAIMER This Job Description indicates the general nature and level of work expected. It is not designed to cover every activity, duty or responsibility required of the employee. This job description in no way alters “employment-at-will” and is not a guarantee of employment now or in the future. I agree that I can perform the job as stated above and am able to work in these conditions